Terms & Conditions

1. Bookings and Service

By booking a My CSL service using this website, over the phone or in person, you agree to the terms and conditions below.
Bookings taken by a third party supplier are also subject to My CSL’s terms & conditions as well as any additional terms & conditions set by the third party supplier.
All prices are quoted in UK pound sterling, include VAT and are subject to change up to the point of acceptance of your booking
Payment made by you will only be used to provide the service you purchased. Whilst every effort is made to provide parking services at the booked time, My CSL cannot accept liability for delays or Force Majeure arising from circumstances from beyond its control including but not limited to traffic congestion, access to the terminal forecourts, delayed flights and security alerts
Acts of nature are beyond our control and we accept no liability for them, please be aware that whilst MY CSL will do their utmost to return your car to you in the condition it arrived, we cannot guarantee that it will not return to you not as clean as it arrived due to the weather and other external factors.
Bookings through the My CSL website are deemed to be made when validated by the issue of a confirmation and a reference number.
Bookings made by telephone are deemed to be made when a confirmation is sent
All services are subject to availability
Types of Vehicles not Accepted – My CSL reserve the right not to accept a booking and can refuse to fulfill a booking if on collection your car has no Road Tax or bald tyres as this contravenes the Road Traffic Act. We do not accept licensed taxis or licensed private hire vehicles. We will also not accept minibuses which have more than 8 passenger seats. Vehicles in excess of 3m in length maybe refused during peak times.
By making a booking with MY CSL, you confirm that your vehicle is fully roadworthy, taxed and insured. My CSL cannot accept any vehicles that are deemed to be unsafe.

2. Payment and Cancellation

If any payments are declined, My CSL reserve the right to refuse your booking
Any stay over the original reservation will be subjected to an additional daily charge of £10 per day. This must be paid when you collect your vehicle.
Full payment must be made prior to commencement of the booking
Bookings made through the website may be cancelled online through your account on the My CSL website up to one calendar month before the booking start date. Any request to cancel bookings after this time are subject to My CSL’s discretion and must be requested using the contact form on the website.
Telephone booking cancellations must be made over 48 hours prior to your booking start date.
If you fail to cancel a booking and the booking start time has passed no refund will be given
Once a booking has commenced, no refund will be given even if the stay is curtailed

3. Liabilities and other terms

Our insurances cover our legal liabilities and vehicles and contents are left at owners risk
No liability for loss or damage to your vehicle including tyres, windscreens, mechanical and structural failures will be considered unless our employees have acted negligently or without reasonable care and skill.
All claims for damage should be reported before leaving My CSL’s site, whilst your vehicle remains within our care and control. You should make sure you check your vehicle before leaving the site and report details of any damage to the driver. In case of any damage, My CSL will require three quotes for the repair to ensure impartiality. Upon agreement of the repairs, My CSL will arrange payment with the chosen garage upon completion.
Once you have accepted your vehicle, My CSL will bear no responsibility whatsoever for your vehicle.
If any of these terms are found to be partially or wholly illegal or unreasonable then they shall be deemed severable from the remaining terms, which will continue
These terms are governed by English laws and subject to English Court jurisdiction
Your vehicle must have valid tax and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. My CSL reserves the right to refuse your vehicle on the day and no refund will be given
We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring unless our employees have acted negligently or without reasonable care and skill. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle and any consequential losses we incur as a result of failure to do so will be payable in full by you..

4.Cancellations/Amendments Procedures for Bookings made with a third party supplier

If you need to amend or cancel your booking prior to departure please contact the booking agent, who made your reservation. Please check all booking details on receipt of confirmation. If you wish to cancel a booking please include reference number, car registration and details of cancellation or amendments and contact your booking agent.

5. Payment

Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express or Maestro via PayPal.
If payment by card is declined My CSL and the service provider reserve the right not to fulfil your booking.
All prices are quoted in pounds Sterling including VAT currently at 20%.
When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

6. Cancellation

A booking may be cancelled via the website up to one calendar month prior to the date for which the service has been reserved.
Cancellations requested after this time must be made via the contact form on the website and refunds will be at the discretion of the management.
If a booking is cancelled within 24 hours of departure, no refund will be given.
Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.

7. Car Storage

My CSL operates at Stansted. Keys must be left and your car may be moved to a different location close to the main car park during your stay. Cars are left at owners risk and all claims for damage must be reported before leaving the car park.

8. T erms and liabilities:

All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request.
Cars are parked at their owner’s risk in our car park. Claims for damage will not be considered unless due to the negligence of our employees or if they have acted without reasonable care and skill.
My CSL accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked unless caused as a result of the negligence or lack of reasonable care and skill of their employees.
My CSL does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer’s vehicle unless caused as a result of the negligence or lack of reasonable care and skill of their employees..
The customer shall inspect their vehicle and report any damage to the service desk prior to departure from the car park. All clients are advised to thoroughly check their vehicles before their vehicle leaves the care of My CSL.
My CSL accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider or if them and their employees fail to use reasonable care and skill.

12. Customer service

Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service desk immediately.
Any queries and claims relating to the processing of a customer’s booking should be made directly via the website or through the third party supplier you made the booking through.